Front Office Leader & Guest Experience Coach

Starwood Hotels; Miami (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Starwood Hotels in Miami, FL is seeking an Assistant Front Office Manager to train, supervise, and mentor a guest-focused team in a luxury setting. You will lead by example, deliver warm, thoughtful service, and collaborate with team members to maintain the highest standards of hospitality.

The role emphasizes leadership, strong communication, and a flexible schedule to accommodate days, evenings, weekends, and holidays in a dynamic Front Office environment.

Qualifications

• Minimum of 2 years experience in a Front Office supervisory role.
• Experience in upper upscale or luxury hotel environment preferred.
• Strong leadership with engagement and strong financial performance.
• Excellent communication, verbal and written.

Responsibilities

• Train, supervise and mentor new hires to set them up for success.
• Lead and inspire a service team to deliver stellar guest experiences.
• Interact with guests and lead by example in daily operations.
• Collaborate with colleagues to ensure smooth Front Office operations.

Skills

Guest service

Leadership

Communication

Education

Post-secondary diploma or degree

Job description

Starwood Hotels in Miami, FL is seeking an Assistant Front Office Manager to train, supervise, and mentor a guest-focused team in a luxury setting. You will lead by example, deliver warm, thoughtful service, and collaborate with team members to maintain the highest standards of hospitality.

The role emphasizes leadership, strong communication, and a flexible schedule to accommodate days, evenings, weekends, and holidays in a dynamic Front Office environment.