Front Office Manager: Guest Experience Leader

Hyatt Hotels Corporation; Miami (FL); On-site; USD 70,000 - 95,000; Full time

Job summary

Hyatt Hotels Corporation in Miami seeks a Front Office Manager to lead the front desk operations and guest services. This role reports to the Rooms Director and requires strong leadership, staff training, and cross-department coordination to deliver Hyatt service standards.

You will manage budgeting, staffing, guest room inventory, and respond promptly to guest requests. Excellent English communication and proficiency in Word/Excel are essential.

Qualifications

• 4+ years progressive Rooms Management in hotel industry.
• Prior pre-opening hotel experience preferred.
• Strong service orientation with professional presentation skills.
• Clear concise written and verbal communication in English.
• Proficient in MS Word and Excel.
• Excellent organizational and interpersonal skills.

Responsibilities

• Manage front office operations and guest services staff.
• Develop budgets and labor cost plans.
• Maintain guest room inventory.
• Coach staff to Hyatt Service Standards.
• Handle guest requests and resolve complaints.
• Ensure cash handling adheres to policies.
• Coordinate with housekeeping and other departments.
• Ensure proper staffing levels for service goals.

Skills

People leadership

Communication

Budgeting

Staff training

Guest relations

MS Word & Excel

Education

Hotel/Hospitality degree

Tools

Microsoft Word

Excel

Job description

Hyatt Hotels Corporation in Miami seeks a Front Office Manager to lead the front desk operations and guest services. This role reports to the Rooms Director and requires strong leadership, staff training, and cross-department coordination to deliver Hyatt service standards.

You will manage budgeting, staffing, guest room inventory, and respond promptly to guest requests. Excellent English communication and proficiency in Word/Excel are essential.