Front Office Leader: Guest Experience & Operations

1-Hotels-5; Miami Beach (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Starwood Hotels in Miami Beach, FL is seeking an Assistant Director of Front Office with a proven track record in hotel operations and guest service. The role requires a minimum of 4 years in similar work and a strong leadership presence to drive guest satisfaction and team performance.

The ideal candidate excels in communication, is adaptable to a 24-hour operation, and has experience in rooms division leadership with a focus on financial results and guest engagement.

Qualifications

• Passionate about hotel operations and guest service with a minimum of 4 years of similar work experience.
• A post-secondary diploma or degree would be a plus.
• An expert in hotel rooms division operations, a strong leader and a proven track record in guest and team member engagement and financial performance.
• Excels at communication, both verbal and written.
• Is flexible and willing to meet the demands of a 24-hour operation.

Skills

Guest service

Leadership

Communication

Team engagement

Financial performance

Education

Post-secondary diploma or degree

Job description

Starwood Hotels in Miami Beach, FL is seeking an Assistant Director of Front Office with a proven track record in hotel operations and guest service. The role requires a minimum of 4 years in similar work and a strong leadership presence to drive guest satisfaction and team performance.

The ideal candidate excels in communication, is adaptable to a 24-hour operation, and has experience in rooms division leadership with a focus on financial results and guest engagement.