Luxury Guest Experience Supervisor

Starwood Hotels; Miami (FL); On-site; USD 33,062 - 44,083; Full time

Job summary

Starwood Hotels in Miami is seeking a Guest Experience Supervisor to lead and inspire the Front Office team and ensure outstanding guest satisfaction. You will uphold luxury standards and support daily hotel operations to maintain service quality across the property.

We value leaders who are collaborative, customer-focused, and able to thrive in a fast-paced luxury environment. Fluent English communication and flexibility to work days, evenings, weekends, and holidays are essential.

Qualifications

• 1–3 years of experience within the Rooms Division, preferably in Front Office, at a luxury hotel.
• A post-secondary diploma or degree in Hospitality Management or a related field is preferred.
• Strong knowledge of Front Office operations and a commitment to maintaining exceptional guest satisfaction and operational excellence.
• Excellent verbal and written English communication skills.

Responsibilities

• Lead and inspire the Front Office team to deliver exceptional guest experiences.
• Maintain our high product and service quality standards and support day-to-day hotel operations.
• Foster a collaborative and engaging team environment in a fast-paced, guest-focused setting.

Skills

Guest service

Team leadership

Front Office operations

English communication

Education

Diploma in Hospitality Management

Job description

Starwood Hotels in Miami is seeking a Guest Experience Supervisor to lead and inspire the Front Office team and ensure outstanding guest satisfaction. You will uphold luxury standards and support daily hotel operations to maintain service quality across the property.

We value leaders who are collaborative, customer-focused, and able to thrive in a fast-paced luxury environment. Fluent English communication and flexibility to work days, evenings, weekends, and holidays are essential.