Front Office Leader: Guest Experience Champion

DIMENSION MASTER; Austin (TX); On-site; USD 58,000 - 60,000; Full time

Job summary

DIMENSION MASTER is seeking an Operations Manager to lead all front desk operations and guest service functions at our Austin-area property. You will support staffing, training, performance, and service standards to ensure a positive guest experience from arrival to departure.

In this role, you will oversee scheduling, billing accuracy, and daily front office operations while partnering with hotel leadership to maintain productivity, accuracy, and exceptional service.

Qualifications

• Front office leadership experience in a hotel setting is required.
• Strong communication, leadership and problem solving skills are essential.
• Organized, dependable, and detail oriented with the ability to multitask.

Responsibilities

• Lead daily front office operations and supervise scheduling.
• Train, coach and develop front desk and guest service team members.
• Oversee check-ins, check-outs, reservations and billing accuracy.
• Resolve escalated guest concerns and service issues professionally.
• Ensure compliance with hotel policies, brand standards and procedures.
• Monitor cash handling and end-of-day reporting.
• Communicate effectively with housekeeping, engineering and leadership.
• Support hiring, performance reviews and team development.
• Maintain a welcoming, efficient, and service-focused front office environment.

Skills

Leadership

Communication

Problem solving

Organization

Detail oriented

Hospitality

Job description

DIMENSION MASTER is seeking an Operations Manager to lead all front desk operations and guest service functions at our Austin-area property. You will support staffing, training, performance, and service standards to ensure a positive guest experience from arrival to departure.

In this role, you will oversee scheduling, billing accuracy, and daily front office operations while partnering with hotel leadership to maintain productivity, accuracy, and exceptional service.