Front Desk Lead — Guest Experience

AJS Hotels; Louisville (KY); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

Crowne Plaza Louisville seeks a Front Office Supervisor to lead daily front desk operations, ensure brand standards, and maximize guest satisfaction. You’ll supervise staff, manage check-ins/check-outs, and promote upselling opportunities while maintaining a courteous, professional environment.

The role requires strong leadership, organization, and communication skills, with experience in hotel PMS and cash handling. Local knowledge of Louisville area is a plus.

Qualifications

• HS Diploma or equivalent required.
• Generally 5 or more years of experience in hospitality.
• Familiar with basic math and cash handling procedures.
• Knowledge of hotel Property Management System including OPERA or similar system.

Responsabilités

• Supervise front office staff on daily basis to ensure Crowne Plaza standards.
• Make daily reservation count of arrivals and departures to aid in selling rooms.
• Use upselling techniques to upgrade room types and promote services.
• Register all incoming guests in a friendly and efficient manner.
• Stay updated on room rates, packages, discounts, and handling of each.
• Develop thorough knowledge of room types and amenities.
• Handle complaints courteously and relay to manager for action.
• Plan, schedule, organize, and administer front office activities.
• Perform responsibilities of front office agent and supervise staff.
• All other duties as required.
• Exhibit strong leadership and interpersonal skills.
• Demonstrate time management and multitasking abilities.

Connaissances

Leadership

Organization

Attention to detail

Interpersonal skills

Time management

Multitasking

Formation

HS Diploma or equivalent

Cash handling experience

Proficiency in Microsoft Word, Excel, Outlook

Outils

Opera PMS

Microsoft Word

Microsoft Excel

Microsoft Outlook

Description du poste

Crowne Plaza Louisville seeks a Front Office Supervisor to lead daily front desk operations, ensure brand standards, and maximize guest satisfaction. You’ll supervise staff, manage check-ins/check-outs, and promote upselling opportunities while maintaining a courteous, professional environment.

The role requires strong leadership, organization, and communication skills, with experience in hotel PMS and cash handling. Local knowledge of Louisville area is a plus.