Guest Experience Leader — Front Desk

Schulte Hospitality Group; Town of Victor (NY); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Daily pay

Health insurance

401k plan

Paid time off

Job summary

Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Supervisor to join our team. SHG is a company whose success is rooted in its service culture and passionate hoteliers eager to add like-minded people to our growing team.

As Front Office Supervisor you will lead daily front desk operations, train associates, and ensure guest satisfaction. SHG offers daily pay, health and retirement benefits, parental leave, PTO, and ongoing career growth opportunities.

Qualifications

• In-depth knowledge of hotel Front Desk operations.
• Excellent time management and organizational skills.
• Strong communication skills, both written and verbal.
• Ability to lead and train front desk staff with professionalism.

Responsibilities

• Provide the highest quality of service to the guest at all times.
• Assign duties to staff for efficient operation of the department.
• Assist in training and interviewing new associates.
• Monitor daily status of rooms and VIP arrivals.
• Ensure prompt and courteous service and manage employee schedules.

Skills

Front desk operations

Team leadership

Guest service

Effective communication

Time management

Education

Front desk operations knowledge

Basic math skills

Written and verbal communication

Job description

Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Supervisor to join our team. SHG is a company whose success is rooted in its service culture and passionate hoteliers eager to add like-minded people to our growing team.

As Front Office Supervisor you will lead daily front desk operations, train associates, and ensure guest satisfaction. SHG offers daily pay, health and retirement benefits, parental leave, PTO, and ongoing career growth opportunities.