Front Office Leader — Guest Experience & Service Champion

Schulte Hospitality Group; Washington (District of Columbia); Sur place; USD 60 000 - 81 000; Plein temps

Avantages offerts par ce poste

Daily Pay

Telemedicine & Mental Health care

Health Insurance options

401k Plan + Company Match

Paid Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discount Marketplace

Résumé du poste

Schulte Hospitality Group is seeking a dynamic Front Office Manager to lead the Front Office team, monitor room status and pricing, and ensure exceptional guest service. The role requires hands-on leadership, staff coaching, and collaboration with Housekeeping to maintain smooth operations.

The successful candidate will have a minimum of three years in a similar leadership role, strong communication and time-management skills, and a solid understanding of hotel Front Desk operations.

Qualifications

• Minimum of three years in a similar leadership role (e.g., Front Desk Supervisor, Assistant Front Office Manager).
• Basic math skills and ability to communicate effectively in writing and speech.
• Strong leadership and time-management abilities.
• In-depth knowledge of hotel Front Desk operations.

Responsabilités

• Monitor daily status of rooms, rates, discounts, and packages.
• Coordinate blocking of rooms and maintain availability lists.
• Serve as Service Champion for Front Office and foster a positive guest relation atmosphere.
• Ensure staff communication with Housekeeping and proper schedule management.
• Hires, coaches, and disciplines direct reports; act as Manager on Duty as needed.

Connaissances

Leadership

Front Desk Operations

Guest Service

Staff Coaching

Formation

High School Diploma

Post-high school education preferred

Description du poste

Schulte Hospitality Group is seeking a dynamic Front Office Manager to lead the Front Office team, monitor room status and pricing, and ensure exceptional guest service. The role requires hands-on leadership, staff coaching, and collaboration with Housekeeping to maintain smooth operations.

The successful candidate will have a minimum of three years in a similar leadership role, strong communication and time-management skills, and a solid understanding of hotel Front Desk operations.