Guest Relations Supervisor — Lead Guest Experience

Schulte Hospitality Group; Whitefield (NH); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine

Health insurance options

401k Plan

Paid Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Job summary

Schulte Hospitality Group is inviting applications for a Guest Relations Supervisor to lead front desk operations and guest service excellence. The role oversees staff responsibilities, training, and escalation handling while ensuring smooth daily hotel operations at SHG properties.

Ideal candidates demonstrate strong leadership, multitasking, and communication skills with a focus on guest satisfaction. The position is on-site with comprehensive benefits and growth opportunities within a

Qualifications

• In-depth knowledge of hotel Front Desk operations.
• Basic math skills.
• Ability to communicate effectively verbally and in writing.
• Strong leadership skills.
• Ability to exceed expectations of guests and team members.
• Excellent time management skills.

Responsibilities

• Provide the highest quality of service to the guest at all times. Anticipate and exceed guest expectations.
• Assign specific duties to staff for efficient operation of department.
• Assist in training new associates and cross-training existing associates.
• Assist in interviewing and hiring new associates for the department.
• Promote teamwork and associate morale. Treat people with respect. Recognize associate successes.
• Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency. Assist Emergency Response Team as necessary.
• Monitors daily status of rooms, rates, discount rates and packages.
• Maintains current list of available rooms for walk situations.
• Coordinates blocking of rooms.
• Checks printed registration cards against information on arrival report and rectifies any discrepancies.
• Ensures prompt and courteous service to guests.
• Pre-registers guests according to standards.
• Completes and monitors employee schedule.
• Monitors VIP arrivals.
• Notify Maintenance Department of any maintenance issues.
• Keeps track of rooms to ensure accurate status and readiness for check-in.
• Hires, coaches and disciplines direct reports Interacts positively and professionally with guests to resolve issues.
• Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act. Promote a harassment free work environment.
• Acts as Manager on Duty as required.
• Work nights, weekends, and holidays as necessary.
• Perform various other duties as assigned to meet business objectives

Skills

Front Desk operations

Leadership skills

Communication skills

Multitasking

Team player

Guest service focus

Job description

Schulte Hospitality Group is inviting applications for a Guest Relations Supervisor to lead front desk operations and guest service excellence. The role oversees staff responsibilities, training, and escalation handling while ensuring smooth daily hotel operations at SHG properties.

Ideal candidates demonstrate strong leadership, multitasking, and communication skills with a focus on guest satisfaction. The position is on-site with comprehensive benefits and growth opportunities within a