Hotel Front Desk Supervisor: Guest Experience Leader

Embassy Suites - Louisville - Downtown; Louisville (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

Embassy Suites - Louisville - Downtown is seeking a Hotel Front Desk Supervisor to lead guest registration, reservations, and related front office operations in Louisville, KY. You will supervise staff, ensure service standards, and manage scheduling to meet budget targets.

The role requires 2+ years in Front Office, strong communication, and flexibility to work nights, weekends, and holidays, with a focus on personalized guest service and teamwork.

Qualifications

• Minimum of 2 years of Hotel Front Office experience.
• Excellent communication skills (verbal and written).
• Ability to assist in all Front Office and Reservation operations, maintain organization, and manage guest concerns.
• Ability to work a flexible schedule including nights, weekends, and holidays.

Responsibilities

• Focus on guest service, guest retention, employee service incentives and scheduling.
• Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work.
• Hire staff for areas of responsibility, train, cross-train (when necessary) all staff.
• Reviews Daily Revenue Reports to ensure accuracy.
• Supervise, develop and coach all staff to company service expectations, policies & procedures.
• Implements and conducts training for all new front office (front desk/reservations) hires.
• Develop schedule and ensure proper staffing levels by managing payroll and control costs using labor standards, will assist with shifts, breaks, lunches and provide back-up on desk so labor stays to budget.
• Act as liaison between sales and reservations/front desk on groups.
• Responsible for creating the most personalized guest service by understanding, anticipating and serving the needs of our guests by exceeding their expectations and is aligned with the overall company Mission Statement.
• This position is required to work nights, weekends and holidays.

Skills

Hotel Front Office

Communication skills

Front Desk Operations

Staff Training

Job description

Embassy Suites - Louisville - Downtown is seeking a Hotel Front Desk Supervisor to lead guest registration, reservations, and related front office operations in Louisville, KY. You will supervise staff, ensure service standards, and manage scheduling to meet budget targets.

The role requires 2+ years in Front Office, strong communication, and flexibility to work nights, weekends, and holidays, with a focus on personalized guest service and teamwork.