Front Office Supervisor - Guest Experience Leader

Schulte Hospitality Group; Atlanta (GA); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Daily Pay

Telemedicine

Health Insurance

401k Plan + Company Match

Paid Time Off

Parental Leave

Holiday Pay

Pet Insurance

Employee Assistance Program

Schulte Savings Marketplace Discounts

Job summary

Schulte Hospitality Group is seeking a Front Office Supervisor to lead front desk operations and elevate guest experiences at our Atlanta locations. You will oversee daily activities, supervise staff, and ensure smooth check-ins, problem resolution, and a welcoming atmosphere.

The role requires strong leadership, exceptional communication, and the ability to manage schedules and incidents while upholding a guest-first service culture.

Qualifications

• In-depth knowledge of hotel Front Desk operations.
• Basic math skills.
• Ability to communicate effectively verbally and in writing.
• Strong leadership skills.
• Ability to exceed expectations of guests and team members.
• Excellent time management skills.

Responsibilities

• Provide the highest quality of service to the guest at all times. Anticipate and exceed guest expectations.
• Assign specific duties to staff for efficient operation of department.
• Assist in training new associates and cross-training existing associates.
• Assist in interviewing and hiring new associates for the department.
• Promote teamwork and associate morale. Treat people with respect. Recognize associate successes.
• Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency. Assist Emergency Response Team as necessary. Know location and use of fire extinguishers.
• Monitors daily status of rooms, rates, discount rates and packages.
• Maintains current list of available rooms for walk situations.
• Coordinates blocking of rooms.
• Checks printed registration cards against information on arrival report and rectifies any discrepancies.
• Ensures prompt and courteous service to guests.
• Pre-registers guests according to standards.
• Completes and monitors employee schedule.
• Monitors VIP arrivals.
• Notify Maintenance Department of any maintenance issues.
• Keeps track of rooms to ensure accurate status and readiness for check-in.
• Hires, coaches and disciplines direct reports Interacts positively and professionally with guests to resolve issues.
• Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act. Promote a harassment free work environment.
• Acts as Manager on Duty as required.
• Work nights, weekends, and holidays as necessary.
• Perform various other duties as assigned to meet business objectives

Skills

Front Desk Operations

Leadership

Communication

Time Management

Job description

Schulte Hospitality Group is seeking a Front Office Supervisor to lead front desk operations and elevate guest experiences at our Atlanta locations. You will oversee daily activities, supervise staff, and ensure smooth check-ins, problem resolution, and a welcoming atmosphere.

The role requires strong leadership, exceptional communication, and the ability to manage schedules and incidents while upholding a guest-first service culture.