Front Desk Leadership & Guest Experience Coach

Sonesta International Hotels; Washington (District of Columbia); On-site; USD 65,120 - 68,120; Full time

Benefits offered by this job

Medical Insurance

401(k) Plan

Paid Vacation

Hotel Discounts

Educational Assistance

Job summary

Sonesta International Hotels is seeking a Front Desk Manager to lead the front desk team, train staff, and oversee scheduling and guest services. The role includes managing reservations, leveraging Opera and Synxis systems to optimize occupancy and revenue, and collaborating with leadership on staffing and HR tasks.

The job emphasizes delivering Sonesta Service standards, ensuring staff are trained, and maintaining security of cash and guest information across shifts.

Qualifications

• Experience managing a hotel front desk and team.
• Proven ability to train and schedule staff.
• Familiarity with revenue management and PMS systems.
• Strong guest service and cash handling skills.

Responsibilities

• Lead front desk team and ensure daily operations.
• Train staff on front desk procedures and safety.
• Manage reservations and guest services to maximize guest satisfaction.
• Oversee cash handling and accounting procedures.
• Coordinate with FOM and HR on staffing and performance.
• Ensure compliance with laws and hotel policies.

Skills

Front desk operations

Staff training

Scheduling

Revenue management

Customer service

Cash handling

Opera PMS

Synxis

Tools

Opera PMS

Synxis

Job description

Sonesta International Hotels is seeking a Front Desk Manager to lead the front desk team, train staff, and oversee scheduling and guest services. The role includes managing reservations, leveraging Opera and Synxis systems to optimize occupancy and revenue, and collaborating with leadership on staffing and HR tasks.

The job emphasizes delivering Sonesta Service standards, ensuring staff are trained, and maintaining security of cash and guest information across shifts.