Guest Experience Leader, Front Desk Manager

Sonesta Hotels International Corporation in; Cambridge (MA); On-site; USD 68,000 - 72,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account (HSA) with Co.

401(k) Retirement Plan with Company 2

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term DI

Hospital Indemnity, Critical Illness &

Educational Assistance

Sonesta Hotel Discounts

Additional Perks & Employee Discounts

Job summary

Sonesta International Hotels is seeking a professional Front Office Manager to oversee daily front desk operations, guest services, and staff performance across the front desk. You’ll act as Manager on Duty and ensure Sonesta standards are upheld while delivering memorable stays.

Lead by example, train teams on shift handoffs, safety, and VIP handling, and collaborate with other departments to optimize service in a fast-paced hotel environment.

Qualifications

• Experience leading hotel Front Office operations.
• Proven ability to supervise staff and manage shifts.
• Excellent guest service and conflict-resolution skills.

Responsibilities

• Oversee daily Front Office operations and ensure adherence to Sonesta standards.
• Act as Manager on Duty and respond to emergencies.
• Train staff on procedures, safety, and shift responsibilities.
• Monitor check-in/check-out processes and VIP handling.
• Coordinate with other departments to ensure guest satisfaction.

Skills

Front Office Management

People Leadership

Guest Service

Shift Supervision

Training & Development

Tools

Hotsos

Job description

Sonesta International Hotels is seeking a professional Front Office Manager to oversee daily front desk operations, guest services, and staff performance across the front desk. You’ll act as Manager on Duty and ensure Sonesta standards are upheld while delivering memorable stays.

Lead by example, train teams on shift handoffs, safety, and VIP handling, and collaborate with other departments to optimize service in a fast-paced hotel environment.