Front Office Leader: Elevate Guest Experience & Service

Schulte Hospitality Group; Memphis (TN); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Telemedicine access

Health Insurance

Life Insurance

401k with company match

Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discount Marketplace

Job summary

Schulte Hospitality Group seeks a dynamic Front Office Manager to lead our front desk operations at a Memphis location. You will manage room status, drive guest satisfaction, and coach a diverse team to maintain exceptional service levels.

We value leadership, clear communication, and the ability to balance guest needs with budgetary goals. Join us for a supportive, employee-focused workplace with growth opportunities and comprehensive benefits.

Qualifications

• Minimum of three (3) years in a similar leadership role.
• High School education required, post-high-school preferred.
• Basic math skills.
• Ability to communicate effectively verbally and in writing.
• Strong leadership and guest-service drive.

Responsibilities

• Monitor daily status of rooms, rates, discounts and packages.
• Maintain current list of available rooms for walk situations.
• Coordinate blocking of rooms.
• Serve as the Service Champion for Front Office and foster guest relations.
• Ensure staff recognition across departments.
• Review staffing levels to meet guest service and financial objectives.
• Review guest feedback to identify areas for improvement.
• Solicit employee feedback and address concerns with an open-door policy.
• Ensure communication with Housekeeping and relations with Valet Parking provider.
• Review department budget to meet wage and expense targets.
• Pre-register guests and manage schedules.
• Handle VIP arrivals and ensure accurate room readiness.
• Hires, coaches and disciplines direct reports.
• Mange night, weekend, and holiday coverage as needed.
• Perform other duties as assigned to meet business objectives.

Skills

Guest relations

Staff coaching

Front desk operations

Leadership

Time management

Written communication

Education

High School diploma

Job description

Schulte Hospitality Group seeks a dynamic Front Office Manager to lead our front desk operations at a Memphis location. You will manage room status, drive guest satisfaction, and coach a diverse team to maintain exceptional service levels.

We value leadership, clear communication, and the ability to balance guest needs with budgetary goals. Join us for a supportive, employee-focused workplace with growth opportunities and comprehensive benefits.