Front Office Leader: Elevate Guest Experience

Concord Hospitality Enterprises Co.; St. Louis (MO); On-site; USD 54,000 - 68,000; Full time

Benefits offered by this job

Insurance package

401(k) with company match

Tuition assistance

Discounted hotel stays

Training & development

Bonus program

Job summary

Concord Hospitality Enterprises' AC Clayton is seeking a Front Office Manager to lead our guest services team. This hands-on role drives guest satisfaction, oversees front desk operations, and ensures brand standards are upheld.

You will mentor staff, collaborate with revenue and sales, and act as Manager on Duty to support hotel operations. We offer competitive wages, a comprehensive benefits package, and growth opportunities within a values-driven culture focused on Quality, Integrity,

Qualifications

• Proven leadership in hotel front office or guest services management
• Strong customer service philosophy and guest-first culture
• Knowledge of revenue management, financial reporting, and hotel operations
• Excellent communication, training, and problem-solving skills
• Familiarity with HR best practices and compliance standards

Responsibilities

• Maintain guest service as the driving philosophy of the hotel, ensuring every guest leaves satisfied
• Train, motivate, and empower front desk staff to deliver responsive and professional guest assistance
• Oversee all front desk operations, including check-in/check-out, telephone procedures, hotel amenities, and system use
• Act as Manager on Duty, supporting hotel-wide operations when required
• Partner with General Manager and Sales to generate opportunities, set rate codes, and manage rooming lists
• Assist with Revenue Management functions and participate in revenue calls with corporate and brand teams
• Produce accurate financial reports in a timely manner
• Manage HR functions for front desk staff including recruiting, hiring, training, evaluations, and retention
• Ensure compliance with personnel policies, labor regulations, health and safety codes, and key control procedures
• Conduct property inspections and oversee preventive maintenance and deep-cleaning schedules to maintain product standards
• Mentor and develop management talent within the front office team

Skills

Leadership

Guest service

Revenue management

Financial reporting

Communication

HR practices

Job description

Description

The AC Clayton is seeking a Front Office Manager to lead our guest services team. This leadership role is responsible for ensuring superior guest satisfaction, upholding product quality standards, and managing front desk operations according to brand standards. The ideal candidate is a hands-on leader who creates a welcoming atmosphere for guests and inspires their team to deliver exceptional service.

As a Concord Leader,

• You inspire greatness in your team.
• Encourage and support team members to reach their full potential.
• Create an environment that is a Great Place to Work for All!
• Lead with integrity, transparency, respect, and professionalism.
• Care for your team and their families!

Key Responsibilities:

Maintain guest service as the driving philosophy of the hotel, ensuring every guest leaves satisfied

Train, motivate, and empower front desk staff to deliver responsive and professional guest assistance

Oversee all front desk operations, including check-in/check-out, telephone procedures, hotel amenities, and system use

Act as Manager on Duty, supporting hotel-wide operations when required

Partner with the General Manager and Sales team to generate business opportunities, set rate codes, and manage rooming lists

Assist with Revenue Management functions and actively participate in revenue calls with corporate and brand teams

Produce accurate financial reports in a timely manner

Manage HR functions for front desk staff including recruiting, hiring, training, evaluations, and retention efforts

Ensure compliance with personnel policies, labor regulations, health and safety codes, and key control procedures

Conduct property inspections and oversee preventive maintenance and deep-cleaning schedules to maintain product standards

Mentor and develop management talent within the front office team

Qualifications:

Proven leadership experience in hotel front office or guest services management

Strong customer service philosophy and ability to foster a guest-first culture

Knowledge of revenue management, financial reporting, and hotel operations

Excellent communication, training, and problem-solving skills

Familiarity with HR best practices and compliance standards

Why Join Concord?

At Concord Hospitality, we put our Associates First. We offer competitive wages and a comprehensive benefits package for full-time associates, including:

Medical, dental, vision, life, and disability insurance

401(k) with company match

Tuition assistance

Discounted hotel stays

Extensive training and career development opportunities

Eligibility for a performance-based bonus upon attainment of objectives

We’re proud of our unique culture built on our five cornerstones: Quality, Integrity, Community, Profitability, and FUN. Join us in building an inclusive and rewarding workplace where everyone can thrive.

Inspire greatness in your team

Encourage and support team members to reach their full potential

Create a work environment that is a Great Place to Work for ALL

Lead with integrity, transparency, respect, and professionalism

Care for your team, and their families

We are Concord!

We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.”

Salary Range: $54,235.30 - $67,794.13

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality