Front Office Leader: Elevate Guest Experience

Concord Hospitality Enterprises; St. Louis (MO); On-site; USD 54,000 - 68,000; Full time

Benefits offered by this job

Insurance package

401(k) with company match

Tuition assistance

Discounted hotel stays

Training & development

Bonus program

Job summary

Concord Hospitality Enterprises' AC Clayton is seeking a Front Office Manager to lead our guest services team. This hands-on role drives guest satisfaction, oversees front desk operations, and ensures brand standards are upheld.

You will mentor staff, collaborate with revenue and sales, and act as Manager on Duty to support hotel operations. We offer competitive wages, a comprehensive benefits package, and growth opportunities within a values-driven culture focused on Quality, Integrity,

Qualifications

• Proven leadership in hotel front office or guest services management
• Strong customer service philosophy and guest-first culture
• Knowledge of revenue management, financial reporting, and hotel operations
• Excellent communication, training, and problem-solving skills
• Familiarity with HR best practices and compliance standards

Responsibilities

• Maintain guest service as the driving philosophy of the hotel, ensuring every guest leaves satisfied
• Train, motivate, and empower front desk staff to deliver responsive and professional guest assistance
• Oversee all front desk operations, including check-in/check-out, telephone procedures, hotel amenities, and system use
• Act as Manager on Duty, supporting hotel-wide operations when required
• Partner with General Manager and Sales to generate opportunities, set rate codes, and manage rooming lists
• Assist with Revenue Management functions and participate in revenue calls with corporate and brand teams
• Produce accurate financial reports in a timely manner
• Manage HR functions for front desk staff including recruiting, hiring, training, evaluations, and retention
• Ensure compliance with personnel policies, labor regulations, health and safety codes, and key control procedures
• Conduct property inspections and oversee preventive maintenance and deep-cleaning schedules to maintain product standards
• Mentor and develop management talent within the front office team

Skills

Leadership

Guest service

Revenue management

Financial reporting

Communication

HR practices

Job description

Concord Hospitality Enterprises' AC Clayton is seeking a Front Office Manager to lead our guest services team. This hands-on role drives guest satisfaction, oversees front desk operations, and ensures brand standards are upheld.

You will mentor staff, collaborate with revenue and sales, and act as Manager on Duty to support hotel operations. We offer competitive wages, a comprehensive benefits package, and growth opportunities within a values-driven culture focused on Quality, Integrity,