Front Office Operations Lead

The Guest House at Graceland; Memphis (TN); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Tuition assistance

Disability insurance

Job summary

A renowned hospitality establishment in Memphis seeks a Mid-Senior level Front Office Manager to oversee front desk operations, ensure excellent guest service, and manage staff. Candidates should have hotel operation experience, strong communication skills, and be able to handle guest complaints effectively. The position offers full-time employment with potential benefits including medical insurance and 401(k).

Qualifications

• Previous guest service/front desk experience required.
• Supervisory experience preferred.
• Ability to maintain confidentiality.

Responsibilities

• Assist the Front Office Manager with tasks and shift coverage.
• Field complaints and address guest concerns.
• Supervise PBX and Front Desk staff.

Skills

Excellent communication skills

Proficiency in Microsoft Office Suite

Organizational skills

Ability to handle guest complaints

Education

Hotel management/business administration education

Job description

A renowned hospitality establishment in Memphis seeks a Mid-Senior level Front Office Manager to oversee front desk operations, ensure excellent guest service, and manage staff. Candidates should have hotel operation experience, strong communication skills, and be able to handle guest complaints effectively. The position offers full-time employment with potential benefits including medical insurance and 401(k).