Front Office Lead: Guest Experience & Operations

CUSA, LLC; Memphis (TN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Growth opportunities within the company

Job summary

CUSA, LLC in Memphis, Tennessee, is searching for an experienced front desk leader to oversee operations at a busy downtown hotel. This role involves managing check-ins/outs, handling guest issues, and ensuring high levels of customer satisfaction and service quality.

The ideal candidate will possess strong leadership skills, hotel experience, and a commitment to exceptional guest service. Competitive salary and growth opportunities are included.

Qualifications

• At least 1 year in a leadership role.
• Full-service hotel experience preferred.
• Strong guest service mindset and presence.

Responsibilities

• Lead the front desk team.
• Deliver fast, clean check-ins and check-outs during all shifts.
• Handle guest issues on the spot and close the loop.

Skills

Leadership

Guest service

Problem-solving

Tools

PMS systems

Job description

CUSA, LLC in Memphis, Tennessee, is searching for an experienced front desk leader to oversee operations at a busy downtown hotel. This role involves managing check-ins/outs, handling guest issues, and ensuring high levels of customer satisfaction and service quality.

The ideal candidate will possess strong leadership skills, hotel experience, and a commitment to exceptional guest service. Competitive salary and growth opportunities are included.