Front Office Manager: Guest Experience & Operations Lead

NU Hotel Brooklyn; New York (NY); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401k Company Match

Paid Time Off

Travel Discounts

Commuter Transit and Parking Benefits

Educational/Professional Development

Job summary

HHM Hotels is seeking a Front Office Manager to lead the front desk operations in our New York property, upholding guest service excellence and sustainability standards. You will guide staff and align with brand values to deliver a superior guest experience.

The role includes budgeting, scheduling, training, and supervising front office and guest services managers, with a focus on compliance, safety, and strategic initiatives to maximize occupancy and efficiency.

Qualifications

• 2 to 5 years hospitality related experience.
• Associate’s or Bachelor’s degree preferred.

Responsibilities

• Interview, select, train, schedule, coach and support associates to brand standards and HHM values.
• Monitor guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Manage front office financial operations and ensure front office accounting controls and procedures.
• Develop, implement and monitor department budgets and forecasts; review, submit for approval, and order capital budget items as required.
• Supervise all guest services department managers.
• Oversee vendor and personnel contracts and ensure occupancy is optimized and overbooking minimized.

Education

Associate degree

Bachelor’s degree

Job description

HHM Hotels is seeking a Front Office Manager to lead the front desk operations in our New York property, upholding guest service excellence and sustainability standards. You will guide staff and align with brand values to deliver a superior guest experience.

The role includes budgeting, scheduling, training, and supervising front office and guest services managers, with a focus on compliance, safety, and strategic initiatives to maximize occupancy and efficiency.