Front Office Training & Guest Experience Leader

Starwood Hotels; Beach (ND); On-site; USD 55,000 - 75,000; Full time

Job summary

Starwood Hotels is seeking an impossibly charismatic Front Office Manager to lead the heart of our hotels. The ideal candidate has at least 2 years in a Front Office supervisory role, preferably in an upper upscale or luxury setting, with a post-secondary diploma or degree as a plus.

Strong leadership, communication, and a track record in guest and team engagement are essential, along with flexibility in scheduling.

Qualifications

• Minimum 2 years of experience in a Front Office supervisory role.
• Preference for experience in upper upscale or luxury hotels.
• Post-secondary diploma or degree would be a plus.
• Advanced knowledge of front office operations and financial performance.
• Excellent verbal and written communication; flexible schedule including days/evenings/weekends/holidays.

Responsibilities

• Supervise front office team and ensure smooth guest check-in/out and service delivery.
• Drive guest satisfaction and staff engagement while monitoring revenue performance.

Skills

Front Office

Leadership

Guest Service

Communication

Education

Post-secondary diploma

Tools

Front Office Systems

Job description

Starwood Hotels is seeking an impossibly charismatic Front Office Manager to lead the heart of our hotels. The ideal candidate has at least 2 years in a Front Office supervisory role, preferably in an upper upscale or luxury setting, with a post-secondary diploma or degree as a plus.

Strong leadership, communication, and a track record in guest and team engagement are essential, along with flexibility in scheduling.