Front Office Manager – Elevate Guest Service & Team Growth

Eurostars Hotel Company; York (York County); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hotel discounts

Training access

Employee club benefits

Free hotel stays

Language courses

Job summary

Eurostars Hotel Company in New York is seeking an experienced Front Office Manager to lead the front desk operations at a 4-star property. You will organize, supervise and optimize guest services, and manage check-in/check-out and billing processes.

The role requires a degree in Tourism or Hospitality, fluency in Spanish, at least three years in a similar hotel, and SAP knowledge. Join a global team committed to guest satisfaction and professional growth.

Qualifications

• Degree in Tourism, Hospitality Management, or a related field.
• Advanced level of Spanish.
• At least three years of experience as Front Office Manager or Assistant Front Office Manager in a hotel with similar characteristics.
• Knowledge of SAP.

Responsibilities

• Organize, supervise, and monitor the efficient operation of the Front Office.
• Plan, coordinate, and allocate team tasks with workload balance.
• Oversee administrative and quality procedures in compliance with regulations.
• Identify training needs to develop team skills.
• Provide guest service and check-in/check-out procedures at the Front Desk.
• Handle billing, invoicing, payments, and cash reconciliation.

Skills

Spanish

Guest service

Staff supervision

Education

Degree in Tourism/ Hospitality

Tools

SAP

Job description

Eurostars Hotel Company in New York is seeking an experienced Front Office Manager to lead the front desk operations at a 4-star property. You will organize, supervise and optimize guest services, and manage check-in/check-out and billing processes.

The role requires a degree in Tourism or Hospitality, fluency in Spanish, at least three years in a similar hotel, and SAP knowledge. Join a global team committed to guest satisfaction and professional growth.