Front Office Leader – NYC Hotel Operations & Guest Service

Hotusa Group; New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Hotel discounts

The Power Business School training

Employee club discounts

Referral program with free nights

Language classes

Job summary

Eurostars Hotel Company, the hotel division of Grupo Hotusa, seeks a Front Office Manager for a 4-star hotel in New York. You will lead front desk operations, supervise staff, and ensure exceptional guest service while managing administrative tasks.

Requirements include a degree in Tourism or Hospitality, advanced Spanish, and 3+ years in a similar role; SAP knowledge is a plus. This position offers opportunities for growth within a global travel company.

Qualifications

• Degree in Tourism, Hospitality Management, or related field.
• Advanced level of Spanish.
• At least three years of experience as Front Office Manager or Assistant Front Office Manager in a hotel with similar characteristics.
• Knowledge of SAP.

Responsibilities

• Organize, supervise, and monitor the front office operations to meet objectives.
• Plan, coordinate, and allocate tasks to ensure balanced workloads and efficiency.
• Oversee admin and quality procedures in line with regulations.
• Identify training needs and support skill development.
• Provide guest service and information at the Front Desk, including check-in/out.
• Handle billing, invoicing, payments, cash reconciliation, records, and filing.
• Supervise Bell Staff to ensure high-quality guest service.

Skills

Spanish (Advanced)

Education

Degree in Tourism/ Hospitality Management

Tools

SAP

Job description

Eurostars Hotel Company, the hotel division of Grupo Hotusa, seeks a Front Office Manager for a 4-star hotel in New York. You will lead front desk operations, supervise staff, and ensure exceptional guest service while managing administrative tasks.

Requirements include a degree in Tourism or Hospitality, advanced Spanish, and 3+ years in a similar role; SAP knowledge is a plus. This position offers opportunities for growth within a global travel company.