Front Office Lead: Patient Scheduling & Admin

UofL Health, Inc.; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

UofL Health, Inc. in Louisville seeks a Front Office Lead to oversee front desk operations including patient check-in/out, scheduling, and medical records management. You will coordinate staff and ensure accurate, timely processing in a busy specialty clinic.

Under supervision of the Practice Manager, you will supervise front office staff, train new hires, ensure HIPAA compliance, and support scheduling workflows using EPIC. This role emphasizes accuracy, patient service, and adherence to policy.

Qualifications

• Education: High school diploma or GED/Equivalent (required).
• Experience: Two (2) years of medical office experience (required).
• Four (4) years of office or customer service experience preferred.

Responsibilities

• Supervises front office staff responsible for check-in and check-out of patients, including scheduling, payment collection and benefit verification.
• Supervises staff handling appointment request calls and ensures proper scheduling protocol adherence.
• Enters physician schedules into EPIC and creates templates as needed.
• Assists practice manager with monthly and ad hoc staff meetings.
• Ensures adherence to HIPAA guidelines and front office policy updates.

Skills

Customer service

Attention to detail

Team supervision

Education

High school diploma or GED/Equivalent

Tools

EPIC

Job description

UofL Health, Inc. in Louisville seeks a Front Office Lead to oversee front desk operations including patient check-in/out, scheduling, and medical records management. You will coordinate staff and ensure accurate, timely processing in a busy specialty clinic.

Under supervision of the Practice Manager, you will supervise front office staff, train new hires, ensure HIPAA compliance, and support scheduling workflows using EPIC. This role emphasizes accuracy, patient service, and adherence to policy.