Lead Front Desk, ENT, 8a-4:30p

University Medical Center; Louisville (KY); On-site; USD 50,000 - 70,000; Full time

Job summary

University Medical Center is seeking a Front Office Lead to oversee front desk operations at the Community Ear, Nose, Throat & Allergy clinic in Louisville. The role ensures accurate scheduling, patient check-in/out, and proper handling of medical records with HIPAA compliance.

The candidate will coordinate with the Practice Manager, supervise front office staff, manage appointment requests, and support monthly and ad-hoc meetings. EPIC scheduling proficiency is expected.

Qualifications

• High school diploma or GED required.
• Two years of medical office experience required.
• Four years of office or customer service experience preferred.

Responsibilities

• Oversee front office staff responsible for check-in/check-out and scheduling.
• Directly supervise staff handling appointment requests and phone calls.
• Enter physician schedules into EPIC and create templates as needed.
• Assist practice manager with staff meetings and trainings.
• Ensure HIPAA compliance and policy updates are followed.

Skills

Staff supervision

Customer service

Phone etiquette

HIPAA compliance

EPIC scheduling

Appointment coordination

Education

High school diploma or GED

Tools

EPIC

Job description

Primary Location:

Community Ear, Nose, Throat & Allergy

Address: 4612 Chamberlain Lane, Suite 204, Louisville, KY 40241

Shift:

First Shift (United States of America)

Job Description Summary:

About UofL Health:

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.

With more than 12,000 team members-physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals-UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description:

Position Summary and Purpose

The Front Office Lead is responsible for overseeing the duties of staff at the front office including check-in, check-out, scanning and filing electronic medical records, appointment scheduling, referral process to specialist (if applicable) and appropriate release of medical records. The lead will ensure that responsibilities are carried out with accuracy and timeliness.

Essential Functions:

Under the direct supervision of a Practice Manager, this position provides coordination and administration of front office activities, and:

• Supervises front office staff responsible for check-in and check-out of patients including scheduling of appointments, collecting payment and benefit verification on all patients in accordance with practice policies
• Supervises staff handling appointment request calls and assure staff is trained in answering phones appropriately and following all scheduling protocols
• Enters physician schedules into EPIC and create templates, as needed
• Assists practice manager with monthly and ad hoc meetings with staff
• Ensures adherence to HIPAA guidelines and ensures compliance from all front office; ensures all front office staff members read, acknowledge and follow updates to policies and procedures

Other Functions:

• Works with practice manager to facilitate training of new hires and complete other training initiatives
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Maintains compliance with all company policies, procedures and standards of conduct
• Performs other duties as assigned

Additional Job Description:

Job Requirements (Education, Experience, Licensure and Certification)

Education:

• High school diploma or GED/Equivalent (required)

Experience:

• Two (2) years of medical office experience (required)
• Four (4) years of office experience or customer service experience (preferred)