Lead Front Desk — Medical Office & Scheduling

University Medical Center; Louisville (KY); On-site; USD 50,000 - 70,000; Full time

Job summary

University Medical Center is seeking a Front Office Lead to oversee front desk operations at the Community Ear, Nose, Throat & Allergy clinic in Louisville. The role ensures accurate scheduling, patient check-in/out, and proper handling of medical records with HIPAA compliance.

The candidate will coordinate with the Practice Manager, supervise front office staff, manage appointment requests, and support monthly and ad-hoc meetings. EPIC scheduling proficiency is expected.

Qualifications

• High school diploma or GED required.
• Two years of medical office experience required.
• Four years of office or customer service experience preferred.

Responsibilities

• Oversee front office staff responsible for check-in/check-out and scheduling.
• Directly supervise staff handling appointment requests and phone calls.
• Enter physician schedules into EPIC and create templates as needed.
• Assist practice manager with staff meetings and trainings.
• Ensure HIPAA compliance and policy updates are followed.

Skills

Staff supervision

Customer service

Phone etiquette

HIPAA compliance

EPIC scheduling

Appointment coordination

Education

High school diploma or GED

Tools

EPIC

Job description

University Medical Center is seeking a Front Office Lead to oversee front desk operations at the Community Ear, Nose, Throat & Allergy clinic in Louisville. The role ensures accurate scheduling, patient check-in/out, and proper handling of medical records with HIPAA compliance.

The candidate will coordinate with the Practice Manager, supervise front office staff, manage appointment requests, and support monthly and ad-hoc meetings. EPIC scheduling proficiency is expected.