Lead Front Desk, ENT, 8a-4:30p

University of Louisville Physicians; United States; On-site; USD 36,000 - 60,000; Full time

Job summary

UofL Health is seeking a Front Office Lead to oversee front desk staff, ensure accurate check-in/check-out, scheduling, and medical records processing in a fast-paced outpatient setting.

The role requires HIPAA compliance, prior medical office experience, and EPIC scheduling expertise, with a focus on timely, accurate patient flow and adherence to practice policies.

Qualifications

• High school diploma or GED (required).
• Two years of medical office experience (required).
• Four years of office or customer service experience (preferred).

Responsibilities

• Supervises front office staff responsible for check-in/out and scheduling.
• Oversees payment collection and benefit verification.
• Manages appointment requests and phone protocols.
• Enters physician schedules into EPIC and creates templates as needed.
• Supports practice manager with regular meetings and policy updates.

Skills

Medical office experience

Front desk supervision

HIPAA compliance

Education

High school diploma or GED

Tools

EPIC

Job description

Primary Location: Community Ear, Nose, Throat & Allergy Address: 4612 Chamberlain Lane, Suite 204 Louisville, KY 40241 Shift: First Shift (United States of America)

Job Description Summary

About UofL Health: UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center. With more than 12,000 team members - physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals - UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description

Position Summary and Purpose

The Front Office Lead is responsible for overseeing the duties of staff at the front office including check-in, check-out, scanning and filing electronic medical records, appointment scheduling, referral process to specialist (if applicable) and appropriate release of medical records. The lead will ensure that responsibilities are carried out with accuracy and timeliness.

Essential Functions

• Supervises front office staff responsible for check-in and check-out of patients including scheduling of appointments, collecting payment and benefit verification on all patients in accordance with practice policies
• Supervises staff handling appointment request calls and assure staff is trained in answering phones appropriately and following all scheduling protocols
• Enters physician schedules into EPIC and create templates, as needed
• Assists practice manager with monthly and ad hoc meetings with staff
• Ensures adherence to HIPAA guidelines and ensures compliance from all front office; ensures all front office staff members read, acknowledge and follow updates to policies and procedures

Other Functions

• Works with practice manager to facilitate training of new hires and complete other training initiatives
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Maintains compliance with all company policies, procedures and standards of conduct
• Performs other duties as assigned

Job Requirements (Education, Experience, Licensure and Certification)

Education

• High school diploma or GED/Equivalent (required)

Experience

• Two (2) years of medical office experience (required)
• Four (4) years of office experience or customer service experience (preferred)

About UofL Health

UofL Health is a fully integrated regional academic health system with nine hospitals, four medical centers, Brown Cancer Center, Eye Institute, nearly 200 physician practice locations and more than 1,000 providers in Louisville and the surrounding counties, including southern Indiana. Additional access to UofL Health is provided through a partnership with Carroll County Memorial Hospital. With more than 14,000 team members - physicians, surgeons, nurses, pharmacists and other highly-skilled health care professionals, UofL Health is focused on one mission: to transform the health of communities we serve through compassionate, innovative, patient-centered care.