Lead Front Desk, ENT, 8a-4:30p

UofL Health, Inc.; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

UofL Health, Inc. in Louisville seeks a Front Office Lead to oversee front desk operations including patient check-in/out, scheduling, and medical records management. You will coordinate staff and ensure accurate, timely processing in a busy specialty clinic.

Under supervision of the Practice Manager, you will supervise front office staff, train new hires, ensure HIPAA compliance, and support scheduling workflows using EPIC. This role emphasizes accuracy, patient service, and adherence to policy.

Qualifications

• Education: High school diploma or GED/Equivalent (required).
• Experience: Two (2) years of medical office experience (required).
• Four (4) years of office or customer service experience preferred.

Responsibilities

• Supervises front office staff responsible for check-in and check-out of patients, including scheduling, payment collection and benefit verification.
• Supervises staff handling appointment request calls and ensures proper scheduling protocol adherence.
• Enters physician schedules into EPIC and creates templates as needed.
• Assists practice manager with monthly and ad hoc staff meetings.
• Ensures adherence to HIPAA guidelines and front office policy updates.

Skills

Customer service

Attention to detail

Team supervision

Education

High school diploma or GED/Equivalent

Tools

EPIC

Job description

Primary Location:

Community Ear, Nose, Throat & Allergy

Address:

4612 Chamberlain Lane, Suite 204Louisville, KY 40241

Shift:

First Shift (United States of America)

Job Description Summary:

About UofL Health:
UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.
With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description:

Position Summary and Purpose
The Front Office Lead is responsible for overseeing the duties of staff at the front office including check-in, check-out, scanning and filing electronic medical records, appointment scheduling, referral process to specialist (if applicable) and appropriate release of medical records. The lead will ensure that responsibilities are carried out with accuracy and timeliness.

Essential Functions:
Under the direct supervision of a Practice Manager, this position provides coordination and administration of front office activities, and:

• Supervises front office staff responsible for check-in and check-out of patients including scheduling of appointments, collecting payment and benefit verification on all patients in accordance with practice policies
• Supervises staff handling appointment request calls and assure staff is trained in answering phones appropriately and following all scheduling protocols
• Enters physician schedules into EPIC and create templates, as needed
• Assists practice manager with monthly and ad hoc meetings with staff
• Ensures adherence to HIPAA guidelines and ensures compliance from all front office; ensures all front office staff members read, acknowledge and follow updates to policies and procedures

Other Functions:

• Works with practice manager to facilitate training of new hires and complete other training initiatives
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Maintains compliance with all company policies, procedures and standards of conduct
• Performs other duties as assigned

Additional Job Description:

Job Requirements
(Education, Experience, Licensure and Certification)

Education:

• High school diploma or GED/Equivalent (required)

Experience:

• Two (2) years of medical office experience (required)
• Four (4) years of office experience or customer service experience (preferred)