Front Office Lead - Patient Services & Scheduling

UofL Health; Louisville (KY); On-site; USD 25,000 - 33,000; Full time

Job summary

UofL Health is seeking a Front Office Lead to supervise front office staff, manage check-in/check-out, and ensure accurate appointment scheduling. The role includes HIPAA compliance oversight and coordination with the Practice Manager for meetings and training.

Responsibilities include entering physician schedules into EPIC, handling referrals, and release of medical records while maintaining patient privacy and accurate documentation in a fast-paced health-system environment.

Qualifications

• High school diploma or GED is required.
• Minimum 2 years of medical office experience required.
• 4 years of office or customer service experience preferred.
• Experience supervising front office staff is a plus.

Responsibilities

• Oversee front office staff check-in/check-out and scheduling.
• Ensure HIPAA compliance and staff training.
• Enter physician schedules into EPIC and create templates.
• Coordinate meetings with the Practice Manager.
• Assist in referral processing and release of medical records.

Skills

Staff supervision

Appointment scheduling

HIPAA compliance

Customer service

Phone etiquette

Education

High school diploma or GED

Tools

EPIC

Medical office software

Job description

UofL Health is seeking a Front Office Lead to supervise front office staff, manage check-in/check-out, and ensure accurate appointment scheduling. The role includes HIPAA compliance oversight and coordination with the Practice Manager for meetings and training.

Responsibilities include entering physician schedules into EPIC, handling referrals, and release of medical records while maintaining patient privacy and accurate documentation in a fast-paced health-system environment.