Front Office Lead - Guest Experience & Service

Choice Hotels International, Inc.; Minneapolis (MN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Employee discounts

Full benefits package

Paid time off

401(k) Retirement Plan

Employee Assistance Program

Paid Holidays

Job summary

Choice Hotels International, Inc. is seeking a Front Office Representative to provide superior guest service in a fast-paced hotel setting.

You will greet guests, handle registrations, and ensure a seamless arrival and departure while promoting hotel amenities and loyalty programs. The ideal candidate has at least one year of front desk or customer service experience, strong communication skills, and the flexibility to work evenings, holidays, and weekends.

Qualifications

• Minimum one year of hotel front desk experience or experience in a customer service environment.
• Strong verbal, written and interpersonal skills.
• Ability to work a flexible schedule including evenings, holidays and weekends.

Responsibilities

• Greet guests and process hotel registration and transactions.
• Ensure a delightful, seamless arrival and departure for our guests.
• Upsell hotel amenities and communicate available services.
• Maintain confidentiality of guest information and handle complaints with empathy.

Skills

Verbal communication

Interpersonal skills

Attention to detail

Teamwork

Flexible schedule

Tools

Opera system

Job description

Choice Hotels International, Inc. is seeking a Front Office Representative to provide superior guest service in a fast-paced hotel setting.

You will greet guests, handle registrations, and ensure a seamless arrival and departure while promoting hotel amenities and loyalty programs. The ideal candidate has at least one year of front desk or customer service experience, strong communication skills, and the flexibility to work evenings, holidays, and weekends.