Guest Experience Specialist – Front Desk

Choice Hotels International; BLOOMINGTON (MN); On-site; USD 46,838,000 - 52,349,000; Full time

Benefits offered by this job

Employee discounts

Sick time benefits

Health benefits

401(k) Retirement Plan

Job summary

Choice Hotels International in Bloomington, MN, seeks a Front Office Representative to deliver 100% guest satisfaction in a fast-paced hotel environment. You will greet guests, process registrations, manage transactions, and stay informed on accommodations and local attractions.

The role emphasizes upselling hotel amenities, promoting the loyalty program, and collaborating with other departments to arrange requested services, with full benefits for full-time staff after 30 days of service.

Qualifications

• Strong customer service experience required.
• Solid computer skills.
• Ability to work flexible schedule including mornings, afternoons, nights and weekends.

Responsibilities

• Greet guests and process hotel registration and other transactions.
• Create 100% guest satisfaction by providing the Radisson experience through genuine hospitality.
• Encourage upselling of guest accommodations and promote hotel amenities and loyalty program.
• Works with other departments to arrange for services requested by the guest.

Skills

Customer service

Communication skills

Team spirit

Flexible schedule

Computer skills

Tools

Opera PMS

Job description

Choice Hotels International in Bloomington, MN, seeks a Front Office Representative to deliver 100% guest satisfaction in a fast-paced hotel environment. You will greet guests, process registrations, manage transactions, and stay informed on accommodations and local attractions.

The role emphasizes upselling hotel amenities, promoting the loyalty program, and collaborating with other departments to arrange requested services, with full benefits for full-time staff after 30 days of service.