Guest Services Pro - Front Desk & Guest Experience

Hotel Equities; Winters (CA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Time

Paid Holidays

401(k) Plan

Employee Assistance

Career Growth

Reduced Hotel Rates

Employee Referral

Life Insurance

FSA

Parental Leave

Discounts

Job summary

Hotel Equities is seeking a friendly Guest Services Representative to join our team. You will welcome guests, process arrivals and payments, handle requests, and support daily hotel operations with a focus on delivering exceptional service.

Ideal candidates have strong communication skills, basic computer and cash-handling abilities, and availability to work nights, weekends, and holidays. Join us to contribute to a welcoming guest experience across our property.

Qualifications

• High school diploma or equivalent preferred.
• Previous hotel, front desk, customer service, or related experience preferred.
• Strong verbal and written communication skills.
• Basic computer and cash-handling skills.
• Ability to work flexible hours, including nights, weekends, and holidays, as needed.

Responsibilities

• Welcome guests and provide friendly, professional service throughout their stay.
• Process arrivals, departures, reservations, payments, and guest requests accurately.
• Respond promptly to questions, concerns, and special requests.
• Resolve routine guest issues and elevate concerns to management when appropriate.
• Maintain accurate guest information, records, and shift documentation.
• Communicate effectively with housekeeping, maintenance, sales, and other hotel departments.
• Promote hotel services, amenities, and relevant guest opportunities.
• Follow cash-handling, security, privacy, and hotel operating procedures.
• Monitor the lobby and front desk area to maintain a welcoming and organized environment.
• Complete assigned shift responsibilities and maintain effective communication during handoffs.
• Perform other duties as assigned.

Skills

Customer service

Communication

Front desk experience

Education

High school diploma or equivalent

Tools

Cash handling

Basic computer skills

Job description

Hotel Equities is seeking a friendly Guest Services Representative to join our team. You will welcome guests, process arrivals and payments, handle requests, and support daily hotel operations with a focus on delivering exceptional service.

Ideal candidates have strong communication skills, basic computer and cash-handling abilities, and availability to work nights, weekends, and holidays. Join us to contribute to a welcoming guest experience across our property.