Hotel Front Office Leader & Guest Experience

Q Hotels; LaPlace (LA); On-site; USD 45,000 - 65,000; Full time

Job summary

Q Hotels seeks an experienced Front Office Manager to lead our front desk and guest services teams, ensuring smooth daily operations and superior guest experiences.

The role requires strong leadership, staffing supervision, and adherence to Marriott Brand Standards, with ability to work evenings/weekends as needed. A background check is mandatory and the candidate will partner with corporate and local management.

Qualifications

• Experience as Supervisor, Front Desk Manager or Manager on Duty.
• Knowledge of Marriott Brand Standards.
• Experience with Marriott FOSSE system.
• Willingness to work evenings and weekends on call.
• Background check is required.

Responsibilities

• Lead and supervise front office and guest services staff to ensure guest satisfaction.
• Manage reservations, front office systems, inventory, scheduling and budgeting.
• Prepare financial reports, including rate and availability calendar.
• Communicate with guests and staff; conduct meetings as needed.
• Participate in sales and marketing programs and initiatives.
• Maintain key control and loss prevention programs; ensure policy adherence.

Skills

Staff supervision

Guest services leadership

Operations management

Forecasting & budgeting

Communication

Tools

Marriott FOSSE system

Job description

Q Hotels seeks an experienced Front Office Manager to lead our front desk and guest services teams, ensuring smooth daily operations and superior guest experiences.

The role requires strong leadership, staffing supervision, and adherence to Marriott Brand Standards, with ability to work evenings/weekends as needed. A background check is mandatory and the candidate will partner with corporate and local management.