Front Office Leader - Guest Experience & Operations

Meet at Texas; Austin, Northern (TX, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

AT&T Hotel and Conference Center at UT Austin seeks an energetic Assistant Front Office Manager to lead the Front Desk team and deliver exceptional guest experiences for travelers, conference attendees and university visitors.

Located on the UT Austin campus, this full-service property offers high-profile events and a dynamic hospitality environment. The role focuses on leadership, operations, and service excellence with opportunities for professional growth.

Qualifications

• Previous hotel Front Office experience with supervisory leadership.
• Passion for hospitality and guest experiences.
• Strong communication and interpersonal skills.
• Proven ability to lead and motivate a team.

Responsibilities

• Inspire and lead the Front Desk team to deliver memorable guest experiences.
• Oversee daily Front Desk operations and service delivery.
• Coordinate VIP arrivals and special guest experiences.
• Collaborate with hotel departments to ensure seamless arrivals, stays and departures.
• Monitor reports, reservations, and occupancy metrics to optimize revenue.
• Coach and develop Front Desk colleagues and assist with recruiting and training.

Skills

Front Office

Leadership

Communication

Hospitality

Problem solving

Organization

Flexibility

Education

Associate's or Bachelor's degree in Hospitality/Business

Job description

AT&T Hotel and Conference Center at UT Austin seeks an energetic Assistant Front Office Manager to lead the Front Desk team and deliver exceptional guest experiences for travelers, conference attendees and university visitors.

Located on the UT Austin campus, this full-service property offers high-profile events and a dynamic hospitality environment. The role focuses on leadership, operations, and service excellence with opportunities for professional growth.