Guest Experience Front Desk Specialist

One Ocean Resort & Spa; Sugar Land (TX); On-site; USD 21,000 - 26,000; Full time

Job summary

The Sugar Land Marriott is seeking a friendly Front Desk Agent to warmly greet guests, check them in/out, and assist with reservations. You will deliver exceptional service at the Front Desk, manage guest requests, and ensure accurate posting of charges in a fast-paced environment.

You will work with a collaborative team, follow hotel policies, handle reservations promptly, and provide a smooth arrival experience. Strong communication and teamwork are essential for success.

Qualifications

• High work ethic and self-initiative.
• Must be able to work varying schedules including nights, weekends, and holidays.
• Enjoy working as part of a team that provides great guest experiences.
• Ability to work in an office environment with desk-based tasks.
• Strong verbal and written communication skills.
• Physically able to lift 10–25 pounds as needed.

Responsibilities

• Greet and communicate cordially with guests, check them in and out, and assist with reservations.
• Post charges accurately and post reviews of reservations with special requests.
• Know how to use Front Office systems and handle daily transactions.
• Manage cash handling and accept payments from guests.
• Block rooms according to reservations and follow cancellation procedures.
• Understand hotel rates and discounts and handle same-day reservations efficiently.

Skills

Customer service

Communication

Team player

Flexibility

Attention to detail

Job description

The Sugar Land Marriott is seeking a friendly Front Desk Agent to warmly greet guests, check them in/out, and assist with reservations. You will deliver exceptional service at the Front Desk, manage guest requests, and ensure accurate posting of charges in a fast-paced environment.

You will work with a collaborative team, follow hotel policies, handle reservations promptly, and provide a smooth arrival experience. Strong communication and teamwork are essential for success.