Housekeeping Operations Lead — Guest Experience

Murrieta Hot Springs Resort; Sugar Land (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Sugar Land Marriott in Sugar Land, Texas seeks a full-time hotel operations professional to manage staff scheduling, room inspections, and guest services. You will train new associates, handle VIP requests, and ensure safety and quality standards across rooms and public areas.

The role involves producing work orders, maintaining records for lost and found, and coordinating with management on repairs and safety issues. A team-oriented environment is emphasized.

Qualifications

• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer.
• Occasional standing and walking throughout the workday.

Responsibilities

• Prepare schedules for the staff and complete the work distribution report, ensuring all sections are covered.
• Thoroughly inspect guest rooms and public areas daily to ensure they are cleaned according to company standards.
• Train and supervise all new associates and provide on-going training for current staff.
• Check for early make-ups, special requests and VIPs.
• Maintain proper written records for lost and found.
• Run a departure report and recheck all rooms showing up in your assigned section.
• Write up work orders for all repairs and immediately report any broken door locks or safety hazards to management for immediate attention.

Job description

Sugar Land Marriott in Sugar Land, Texas seeks a full-time hotel operations professional to manage staff scheduling, room inspections, and guest services. You will train new associates, handle VIP requests, and ensure safety and quality standards across rooms and public areas.

The role involves producing work orders, maintaining records for lost and found, and coordinating with management on repairs and safety issues. A team-oriented environment is emphasized.