Front Office Lead: Elevate Guest Experience & Operations

HHM Hotels; New York (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Daily Pay

Life Insurance

TELUS Health access

Travel Discounts

Commuter Benefits

Wellness Program

Education/Professional Development

Referral Bonus Program

Job summary

HHM Hotels is seeking an Assistant Front Office Manager in New York to assist in overseeing front office operations and supervise staff to align with HHM standards and sustainability goals.

You will be involved in guest satisfaction initiatives, budgeting, and coordination with Sales for group arrangements, while ensuring compliance with safety and operational policies. This role supports career progression within the Rooms Division.

Qualifications

• Associate or Bachelor’s degree preferred.
• 1–3 years hospitality experience, including front desk operations.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform to brand or HHM standards.
• Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager.
• Monitor guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Assist in monitoring front office financial operations and ensure compliance with accounting controls and procedures.
• Assist in development, implementation and monitoring of department budgets and forecasts.
• Review and approve capital budget items as required.
• Monitor guest correspondence and incident logs; direct staff accordingly.
• Ensure stock of front office supplies and market items; maintain inventory.
• Coordinate with Sales to manage group resumes and rooming lists.
• Monitor occupancy to optimize space and minimize overbooking.
• Follow EarthView sustainability guidelines and HHM practices.
• Practice safe work habits and MSDS/OSHA compliance.

Skills

Front Office Ops

Staff Supervision

Guest Service Standards

Coaching Associates

Education

Associate or Bachelor's degree preferred

Job description

HHM Hotels is seeking an Assistant Front Office Manager in New York to assist in overseeing front office operations and supervise staff to align with HHM standards and sustainability goals.

You will be involved in guest satisfaction initiatives, budgeting, and coordination with Sales for group arrangements, while ensuring compliance with safety and operational policies. This role supports career progression within the Rooms Division.