Front Office Lead: Guest Experience & Ops

IHG Hotels & Resorts; New York (NY); Presencial; USD 70.000 - 110.000; Jornada completa

Descripción de la vacante

IHG Hotels & Resorts in New York seeks a Front Office Manager to oversee guest registration, bell services, concierge, business center, and reservations. You will ensure brand standards, drive guest satisfaction, and maximize hotel profitability in the absence of the Manager.

Responsibilities include labor cost control, security of monetary transactions, staff training, and coordinating with departments to deliver exceptional service. The role may require night shifts and weekend coverage.

Formación

• Bachelor’s degree in Hotel Management, Business Administration or related field with supervisory experience.
• Two years front office/guest services experience, including supervisory responsibilities.
• Fluent English; additional languages preferred.

Responsabilidades

• Assist in monitoring labor costs and expenses to meet revenue goals.
• Oversee front office procedures, security of monies and guest transactions.
• Lead the Front Office Upsell Program and coordinate with partners for training.
• Manage budgets for the Front Office division and negotiate pricing with suppliers.
• Schedule staff coverage and supervise day-to-day front office activities.
• Train staff on PBX, systems, cash handling, and service standards.
• Promote teamwork with Accounting, Revenue Management, Sales, Catering, and Housekeeping.

Conocimientos

Front office leadership

Guest service excellence

Budget control

Staff training

Educación

Bachelor’s degree in Hotel Management or related field

Descripción del empleo

IHG Hotels & Resorts in New York seeks a Front Office Manager to oversee guest registration, bell services, concierge, business center, and reservations. You will ensure brand standards, drive guest satisfaction, and maximize hotel profitability in the absence of the Manager.

Responsibilities include labor cost control, security of monetary transactions, staff training, and coordinating with departments to deliver exceptional service. The role may require night shifts and weekend coverage.