Front Office Leader | Elevate Guest Experience & Operations

HHM Hotels; Big Sky (MT); On-site; USD 65,000 - 75,000; Full time

Job summary

HHM Hotels is seeking a Front Office Manager to lead day‑to‑day front office operations, ensuring service excellence and adherence to brand standards. You will mentor staff, manage scheduling, and drive guest satisfaction through proactive leadership and teamwork.

The role requires strong communication skills, budgeting oversight, and the ability to balance guest needs with operational controls. Work schedule includes holidays/weekends as needed, in a busy hotel environment.

Qualifications

• 2–3 years of progressive hotel experience required.
• High School diploma or equivalent required.
• College coursework in related field preferred.
• Previous supervisory responsibility preferred.
• Good verbal and written communication skills.
• Basic computing ability and computer skills required.
• Ability to maintain composure in stressful situations.
• Team leadership with minimal supervision.

Responsibilities

• Interview, select, train, schedule, coach and support associates to standards.
• Develop staff development plans and conduct one-on-ones.
• Monitor guest satisfaction and improve scores.
• Oversee front office financial operations and controls.
• Payroll administration for department personnel.
• Create a motivating, empowered hotel environment with teamwork.
• Ensure effective departmental communication through logs and meetings.
• Develop and monitor budgets and forecasts for the department.

Skills

Staff supervision

Guest service focus

Budgeting

Communication

Team leadership

Education

High school diploma

College coursework in related field preferred

Job description

HHM Hotels is seeking a Front Office Manager to lead day‑to‑day front office operations, ensuring service excellence and adherence to brand standards. You will mentor staff, manage scheduling, and drive guest satisfaction through proactive leadership and teamwork.

The role requires strong communication skills, budgeting oversight, and the ability to balance guest needs with operational controls. Work schedule includes holidays/weekends as needed, in a busy hotel environment.