Front Office Manager: Guest Experience & Operations Lead

HHM Hospitality; Big Sky (MT); On-site; USD 52,000 - 78,000; Full time

Job summary

HHM Hospitality seeks a Front Office Manager to lead hotel front office operations in line with guest service and sustainability standards. The role emphasizes coaching staff, scheduling, and upholding brand standards.

You will oversee budgeting, forecasting, and payroll for the department, with supervision of guest services managers. A minimum of 2–3 years in a hotel, high school diploma, and leadership skills are required, with growth potential to higher management.

Qualifications

• 2–3 years of progressive hotel front office experience.
• Supervisory experience preferred.
• Strong leadership and communication skills.
• Commitment to guest service and brand standards.
• Ability to manage budgets and payroll.
• Willingness to work varied schedules including holidays/weekends.

Responsibilities

• Interview, select, train, schedule, coach and support associates.
• Complete development plan for staff focusing on continual learning.
• Conduct one-on-ones with team members.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Monitor front office financial operations and ensure compliance with accounting controls.
• Payroll administration for department personnel.
• Create and nurture a hotel environment emphasizing motivation, empowerment and teamwork.
• Ensure effective departmental communication through logs and meetings.
• Develop, implement and monitor department budgets and forecasts; review capital budget items for approval.
• Supervise all guest services department managers.
• Review guest correspondence and incident logs to direct staff actions.
• Extend professionalism and courtesy to team members at all times.
• Celebrate and foster decisions that lead to successes and learnings.
• Oversee vendor and personnel contracts; monitor occupancy to optimize space and minimize overbooking.
• Create action plans to remedy guest service deficiencies and ensure safety compliance.

Skills

Staff development

Team leadership

Customer service

Budgeting

Scheduling

Conflict resolution

Education

High School diploma or equivalent

College coursework in related field (preferred)

Tools

Hotel PMS software

MS Excel

Job description

HHM Hospitality seeks a Front Office Manager to lead hotel front office operations in line with guest service and sustainability standards. The role emphasizes coaching staff, scheduling, and upholding brand standards.

You will oversee budgeting, forecasting, and payroll for the department, with supervision of guest services managers. A minimum of 2–3 years in a hotel, high school diploma, and leadership skills are required, with growth potential to higher management.