Front Office Lead – Dermatology

QualDerm Partners, LLC; Monroe (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Health coverage

401(k) plan

Paid time off

Life insurance

Disability protection

Wellness plans

EAP

Employee discounts

Referral bonus

Job summary

QualDerm Partners is seeking a Lead, Clerical to oversee front office operations at our dermatology network. You will manage patient check-ins, scheduling, and insurance verifications, while supervising clerical staff to ensure a smooth patient experience.

This role requires strong organizational and communication skills, discretion with confidential information, and experience with practice management or EMR systems.

Qualifications

• Minimum 2 years clerical or administrative experience in a healthcare setting, preferably dermatology.
• Proven experience leading or supervising clerical/front office teams.
• Strong organizational, communication, and interpersonal skills.

Responsibilities

• Supervise and lead front desk staff to deliver exceptional patient service and support daily operations.
• Manage patient registration processes, including accurate insurance verification and data entry.
• Coordinate appointment scheduling to optimize provider time and minimize patient wait times.
• Address patient inquiries professionally and resolve issues promptly.
• Assist with training and mentoring team members, promoting adherence to practice policies and procedures.
• Maintain communication with the Practice Manager regarding operational updates and staff performance.
• Ensure confidentiality standards and patient privacy.
• Participate in process improvement initiatives to enhance patient access and office efficiency.

Skills

Front desk leadership

Healthcare office experience

Communication skills

Confidentiality & integrity

EMR / Practice Management software

Education

High School Diploma or GED

Associate's degree preferred

Tools

Practice Management software

Electronic Medical Records (EMR) systems

Job description

QualDerm Partners is seeking a Lead, Clerical to oversee front office operations at our dermatology network. You will manage patient check-ins, scheduling, and insurance verifications, while supervising clerical staff to ensure a smooth patient experience.

This role requires strong organizational and communication skills, discretion with confidential information, and experience with practice management or EMR systems.