Front Office Lead – Dermatology Clinic

Qualderm; Pickerington, Northern (OH, KY); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Competitive Pay

Comprehensive Health Coverage

Generous 401(k) Plan

Paid Time Off (PTO)

Company-Paid Life Insurance

Disability Protection

Additional Wellness Plans

Employee Assistance Program (EAP)

Exclusive Employee Discounts

Referral Bonus Program

Job summary

QualDerm Partners is seeking a Lead, Clerical to oversee front office operations, including patient check-ins, appointment scheduling, and insurance verifications, ensuring a smooth patient experience. The role includes supervising clerical staff, coordinating daily workflow, and collaborating with management to uphold quality standards and operational effectiveness.

Ideal candidates will have a High School Diploma or GED (Associate’s degree preferred) and at least 2 years of healthcare clerical

Qualifications

• High School Diploma or GED; Associate’s degree preferred.
• Minimum 2 years clerical/administrative experience in a healthcare setting, dermatology preferred.
• Proven experience leading or supervising clerical or front office teams.
• Strong organizational, communication, and interpersonal skills.
• Ability to handle confidential patient information with discretion.
• Proficiency with practice management and electronic medical record systems is a plus.
• Customer service focused with ability to manage multiple tasks and priorities.

Responsibilities

• Supervise and lead front desk staff to deliver exceptional patient service and support daily operations.
• Manage patient registration processes, including accurate insurance verification and data entry.
• Coordinate appointment scheduling to optimize provider time and minimize patient wait times.
• Address patient inquiries professionally and resolve issues promptly.
• Assist with training and mentoring team members, promoting adherence to practice policies and procedures.
• Maintain communication with the Practice Manager regarding operational updates and staff performance.
• Ensure compliance with confidentiality standards and maintain patient privacy.
• Participate in process improvement initiatives to enhance patient access and office efficiency.

Skills

Front desk leadership

Organizational skills

Communication skills

Interpersonal skills

Discretion with patient data

Education

High School Diploma or GED

Associate's degree (preferred)

Tools

Practice management software

EMR systems

Job description

QualDerm Partners is seeking a Lead, Clerical to oversee front office operations, including patient check-ins, appointment scheduling, and insurance verifications, ensuring a smooth patient experience. The role includes supervising clerical staff, coordinating daily workflow, and collaborating with management to uphold quality standards and operational effectiveness.

Ideal candidates will have a High School Diploma or GED (Associate’s degree preferred) and at least 2 years of healthcare clerical