Front Office Lead: Dermatology Operations & Staff Coach

QualDerm Partners, LLC; Indiana (PA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive Pay

Comprehensive Health Coverage

Generous 401(k) Plan

Paid Time Off (PTO)

Company-Paid Life Insurance

Disability Protection

Wellness Plans

Employee Assistance Program (EAP)

Exclusive Employee Discounts

Referral Bonus Program

Job summary

QualDerm Partners seeks a Lead, Clerical to oversee front office operations, including patient check-ins, scheduling, and insurance verifications. You will supervise clerical staff, coordinate daily workflow, and collaborate with management to uphold quality and operational effectiveness.

The role requires at least 2 years of healthcare clerical experience, strong organizational and communication skills, and a commitment to patient privacy.

Qualifications

• 2+ years clerical or admin experience in healthcare.
• Dermatology experience preferred.
• Strong organizational and communication skills.
• Ability to handle confidential patient information with discretion.

Responsibilities

• Supervise and lead front desk staff to deliver exceptional patient service and support daily operations.
• Manage patient registration processes, including accurate insurance verification and data entry.
• Coordinate appointment scheduling to optimize provider time and minimize patient wait times.
• Address patient inquiries professionally and resolve issues promptly.
• Assist with training and mentoring team members, promoting adherence to practice policies and procedures.
• Maintain communication with the Practice Manager regarding operational updates and staff performance.
• Ensure confidentiality standards and maintain patient privacy.
• Participate in process improvement initiatives to enhance patient access and office efficiency.

Skills

Organizational skills

Communication skills

Interpersonal skills

Discretion

Customer service

Education

High school diploma or GED

Associate's degree preferred

Tools

EMR systems

Practice management software

Job description

QualDerm Partners seeks a Lead, Clerical to oversee front office operations, including patient check-ins, scheduling, and insurance verifications. You will supervise clerical staff, coordinate daily workflow, and collaborate with management to uphold quality and operational effectiveness.

The role requires at least 2 years of healthcare clerical experience, strong organizational and communication skills, and a commitment to patient privacy.