Front Desk Lead - Dermatology Ops

QualDerm Partners; Monroe (NC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Health coverage

401(k) plan

PTO & holidays

Life insurance

Disability protection

Wellness plans

EAP

Employee discounts

Referral bonus

Job summary

QualDerm Partners is a leading dermatology network seeking a Lead, Clerical to oversee front office operations across our clinics. You will manage patient check-ins, scheduling, insurance verifications, and supervise clerical staff to ensure smooth patient experiences.

The role emphasizes coordinating daily workflows, upholding quality standards, and collaborating with management to improve access and office efficiency. Strong organizational and communication skills are essential.

Qualifications

• High School Diploma or GED; Associate's degree or higher preferred.
• Minimum of 2 years clerical or administrative experience in a healthcare setting, preferably dermatology.
• Proven experience leading or supervising clerical or front office teams.
• Strong organizational, communication, and interpersonal skills.
• Ability to handle confidential patient information with discretion and integrity.
• Proficiency with practice management and electronic medical record systems is a plus.
• Customer service focused with the ability to manage multiple tasks and priorities effectively.

Responsibilities

• Supervise and lead front desk staff to deliver exceptional patient service and support daily operations.
• Manage patient registration processes, including accurate insurance verification and data entry.
• Coordinate appointment scheduling to optimize provider time and minimize patient wait times.
• Address patient inquiries professionally and resolve issues promptly.
• Assist with training and mentoring team members, promoting adherence to practice policies and procedures.
• Maintain communication with the Practice Manager regarding operational updates and staff performance.
• Ensure compliance with confidentiality standards and maintain patient privacy.
• Participate in process improvement initiatives to enhance patient access and office efficiency.

Job description

QualDerm Partners is a leading dermatology network seeking a Lead, Clerical to oversee front office operations across our clinics. You will manage patient check-ins, scheduling, insurance verifications, and supervise clerical staff to ensure smooth patient experiences.

The role emphasizes coordinating daily workflows, upholding quality standards, and collaborating with management to improve access and office efficiency. Strong organizational and communication skills are essential.