Front Office Lead, Dermatology

QualDerm Partners LLC; Pickerington (OH); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive health coverage

Generous 401(k) plan

PTO + 6 holidays + 2 floating holidays

Company-paid life insurance

Disability protection

Wellness plans

EAP

Exclusive employee discounts

Referral bonus program

Job summary

QualDerm Partners LLC in the United States seeks a Lead, Clerical to oversee front office operations and supervise clerical staff, ensuring smooth patient experiences.

The role covers insurance verification, patient registrations, scheduling, and collaboration with management. Requires at least 2 years in healthcare clerical work and strong organizational, communication, and privacy skills.

Qualifications

• High school diploma or GED required; associate's degree preferred.
• Minimum 2 years clerical or administrative experience in a healthcare setting (dermatology preferred).
• Experience leading or supervising clerical or front office teams.
• Strong organizational, communication, and interpersonal skills.
• Ability to handle confidential patient information with discretion and integrity.
• Proficiency with practice management and EMR systems is a plus.
• Customer service oriented with ability to manage multiple tasks.

Responsibilities

• Supervise and lead front desk staff to deliver exceptional patient service and support daily operations.
• Manage patient registration processes, including accurate insurance verification and data entry.
• Coordinate appointment scheduling to optimize provider time and minimize patient wait times.
• Address patient inquiries professionally and resolve issues promptly.
• Assist with training and mentoring team members, promoting adherence to practice policies and procedures.
• Maintain communication with the Practice Manager regarding operational updates and staff performance.
• Ensure confidentiality standards and patient privacy.
• Participate in process improvement initiatives to enhance patient access and office efficiency.

Skills

Front desk leadership

Administrative experience

Healthcare experience

Customer service

Communication skills

Education

High School Diploma or GED

Associate's degree (preferred)

Tools

Practice management software

Electronic Medical Records (EMR) systems

Job description

QualDerm Partners LLC in the United States seeks a Lead, Clerical to oversee front office operations and supervise clerical staff, ensuring smooth patient experiences.

The role covers insurance verification, patient registrations, scheduling, and collaboration with management. Requires at least 2 years in healthcare clerical work and strong organizational, communication, and privacy skills.