Dermatology Front Office Lead & Operations Supervisor

QualDerm Partners, LLC; Pickerington (OH); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Competitive Pay

Comprehensive Health Coverage

Generous 401(k) Plan

Paid Time Off (PTO)

Company-Paid Life Insurance

Disability Protection

Additional Wellness Plans

Employee Assistance Program (EAP)

Exclusive Employee Discounts

Referral Bonus Program

Job summary

QualDerm Partners in Ohio seeks a Lead, Clerical to supervise front office operations, manage patient check-ins, scheduling, and insurance verifications for smooth patient experiences. You will mentor clerical staff and collaborate with management to uphold quality standards and operational effectiveness.

The ideal candidate has a high school diploma or GED and at least 2 years of healthcare clerical experience, preferably in dermatology.

Qualifications

• High School Diploma or GED required; Associate’s degree or higher preferred.
• Minimum of 2 years clerical or administrative experience in a healthcare setting, preferably dermatology.
• Proven experience leading or supervising clerical or front office teams.
• Strong organizational, communication, and interpersonal skills.
• Ability to handle confidential patient information with discretion and integrity.
• Proficiency with practice management and electronic medical record systems is a plus.
• Customer service focused with the ability to manage multiple tasks and priorities effectively.

Responsibilities

• Supervise and lead front desk staff to deliver exceptional patient service and support daily operations.
• Manage patient registration processes, including accurate insurance verification and data entry.
• Coordinate appointment scheduling to optimize provider time and minimize patient wait times.
• Address patient inquiries professionally and resolve issues promptly.
• Assist with training and mentoring team members, promoting adherence to practice policies and procedures.
• Maintain communication with the Practice Manager regarding operational updates and staff performance.
• Ensure compliance with confidentiality standards and maintain patient privacy.
• Participate in process improvement initiatives to enhance patient access and office efficiency.

Skills

Organizational skills

Communication skills

Interpersonal skills

Customer service

Education

High School Diploma or GED

Associate’s degree or higher preferred

Tools

Practice management systems

Electronic medical record systems

Job description

QualDerm Partners in Ohio seeks a Lead, Clerical to supervise front office operations, manage patient check-ins, scheduling, and insurance verifications for smooth patient experiences. You will mentor clerical staff and collaborate with management to uphold quality standards and operational effectiveness.

The ideal candidate has a high school diploma or GED and at least 2 years of healthcare clerical experience, preferably in dermatology.