Front Office Lead, Dermatology Clinic

QualDerm Partners; Pickerington (OH); On-site; USD 38,894 - 51,106; Full time

Benefits offered by this job

Competitive Pay

Health Coverage

401(k) Plan with company match

PTO and holidays

Life Insurance

Disability Protection

Wellness Plans

EAP

Employee Discounts

Referral Bonus Program

Job summary

QualDerm Partners is seeking a Lead, Clerical to oversee front office operations, including patient check-ins, scheduling, and insurance verifications. You will supervise clerical staff, coordinate daily workflow, and work with management to uphold quality and efficiency.

Requirements include a high school diploma or GED, 2+ years of healthcare clerical experience (dermatology preferred), and strong organizational and communication skills.

Qualifications

• High School Diploma or GED required; Associate's degree or higher preferred.
• Minimum of 2 years clerical or administrative experience in a healthcare setting, preferably dermatology.
• Proven experience leading or supervising clerical or front office teams.
• Strong organizational, communication, and interpersonal skills.
• Ability to handle confidential patient information with discretion and integrity.
• Proficiency with practice management and electronic medical record systems is a plus.

Responsibilities

• Supervise and lead front desk staff to deliver exceptional patient service and support daily operations.
• Manage patient registration processes, including accurate insurance verification and data entry.
• Coordinate appointment scheduling to optimize provider time and minimize patient wait times.
• Address patient inquiries professionally and resolve issues promptly.
• Assist with training and mentoring team members, promoting adherence to practice policies and procedures.
• Maintain communication with the Practice Manager regarding operational updates and staff performance.
• Ensure compliance with confidentiality standards and maintain patient privacy.
• Participate in process improvement initiatives to enhance patient access and office efficiency.

Skills

Clerical supervision

Front desk operations

Patient data entry

Customer service

Confidentiality

Education

High School Diploma or GED

Associate's degree or higher preferred

Tools

Practice Management Software

EMR Systems

Job description

QualDerm Partners is seeking a Lead, Clerical to oversee front office operations, including patient check-ins, scheduling, and insurance verifications. You will supervise clerical staff, coordinate daily workflow, and work with management to uphold quality and efficiency.

Requirements include a high school diploma or GED, 2+ years of healthcare clerical experience (dermatology preferred), and strong organizational and communication skills.