Front Desk Lead – Dermatology Operations

QualDerm Partners; Atlanta (GA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive Pay

Comprehensive Health Coverage

Generous 401(k) Plan

Paid Time Off (PTO)

Company-Paid Life Insurance

Disability Protection

Additional Wellness Plans

Employee Assistance Program (EAP)

Exclusive Employee Discounts

Referral Bonus Program

Job summary

QualDerm Partners, the largest multi-state dermatology network in the U.S., seeks a Lead, Clerical in Atlanta, GA to oversee front desk operations and patient flow. You will supervise clerical staff, manage registrations, verify insurance, and coordinate scheduling to optimize provider time.

The role requires a High School Diploma or GED, 2+ years healthcare clerical experience, strong communication and confidentiality, and a patient-first approach.

Qualifications

• High School Diploma or GED required; Associate's degree or higher preferred.
• Minimum of 2 years clerical or Administrative experience in healthcare, preferably dermatology.
• Proven experience leading or supervising clerical/front office teams.
• Strong organizational, communication, and interpersonal skills.
• Ability to handle confidential patient information with discretion and integrity.
• Customer service focused with ability to manage multiple tasks and priorities.

Responsibilities

• Supervise and lead front desk staff to deliver exceptional patient service and support daily operations
• Manage patient registration processes, including accurate insurance verification and data entry
• Coordinate appointment scheduling to optimize provider time and minimize patient wait times
• Address patient inquiries professionally and resolve issues promptly
• Assist with training and mentoring team members, promoting adherence to practice policies and procedures
• Maintain communication with the Practice Manager regarding operational updates and staff performance
• Ensure confidentiality standards and maintain patient privacy
• Participate in process improvement initiatives to enhance patient access and office efficiency

Skills

Leadership

Communication

Organization

Customer service

EMR systems

Education

High School Diploma or GED

Associate's degree or higher preferred

Tools

EMR systems

Job description

QualDerm Partners, the largest multi-state dermatology network in the U.S., seeks a Lead, Clerical in Atlanta, GA to oversee front desk operations and patient flow. You will supervise clerical staff, manage registrations, verify insurance, and coordinate scheduling to optimize provider time.

The role requires a High School Diploma or GED, 2+ years healthcare clerical experience, strong communication and confidentiality, and a patient-first approach.