Front Office Leader: Flexible Schedule & Career Growth

The Brown Hotel; Louisville (KY); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Full healthcare benefits: medical, &

Dental and vision coverage

PTO and Paid Holidays

401(k) with 4% match

Discounts on hotel stays and F&B

Job summary

HVMG seeks a Front Office Manager to oversee the hotel's front desk operations and deliver a welcoming guest experience. You will lead, train, and support the front desk team, manage scheduling, guest relations, and daily reporting, driving service excellence and operational efficiency.

The role reports to the Director of Rooms or General Manager, with opportunities for advancement across our nationwide portfolio. A strong emphasis on culture of excellence and professional demeanor is required.

Qualifications

• High school diploma or GED is required.
• At least 1 year of hotel experience preferred.
• Previous experience in a similar or related position is advantageous.

Responsibilities

• Lead the front office team to ensure exceptional guest experiences.
• Manage front desk scheduling, guest check-in/check-out, and issue resolution.
• Provide daily reports and maintain smooth operations in the front office.
• Report to the Director of Rooms or General Manager.
• Support career growth and cross-functional collaboration within the hotel.

Skills

Customer service

Leadership

Communication

Education

High school diploma or GED

1 year of hotel experience

Experience in a similar role

Job description

HVMG seeks a Front Office Manager to oversee the hotel's front desk operations and deliver a welcoming guest experience. You will lead, train, and support the front desk team, manage scheduling, guest relations, and daily reporting, driving service excellence and operational efficiency.

The role reports to the Director of Rooms or General Manager, with opportunities for advancement across our nationwide portfolio. A strong emphasis on culture of excellence and professional demeanor is required.