Front Office Leader - Guest Experience & Growth to GM

Plazahotelelpaso; New York (NY); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health Ins.

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

TELUS Health access

Travel Discounts

Employee Assistance and Wellness

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hotels is seeking a Front Office Manager to lead the hotel’s front desk operations, ensuring guest satisfaction and adherence to sustainability standards. This role focuses on efficiency, guest experience, and daily front office performance.

You will interview, hire, train, schedule and coach associates, manage budgets, oversee vendor contracts, and coordinate with guest services and safety programs. A 2–5 year hospitality background and a degree preference are desired.

Qualifications

• Interview, select, train, schedule, and coach associates.
• Monitor guest satisfaction scores and work toward improvements.
• Manage front office budgeting and financial controls.

Responsibilities

• Interview, hire, train, and coach front desk staff.
• Monitor guest satisfaction scores and drive improvements.
• Oversee all front office financial operations and ensure compliance with controls.
• Develop and monitor department budgets and forecasts.
• Supervise guest services department managers.
• Review guest correspondence and incident logs to guide staff actions.
• Oversee vendor and personnel contracts for the hotel.
• Manage occupancy and avoid overbooking; optimize space usage.
• Create action plans to remedy service deficiencies.
• Follow safety protocols and OSHA standards.

Skills

Interviewing

Staff training

Scheduling

Coaching

Guest service

Budgeting

Vendor management

Safety compliance

Education

Associate's or Bachelor's degree preferred

Job description

HHM Hotels is seeking a Front Office Manager to lead the hotel’s front desk operations, ensuring guest satisfaction and adherence to sustainability standards. This role focuses on efficiency, guest experience, and daily front office performance.

You will interview, hire, train, schedule and coach associates, manage budgets, oversee vendor contracts, and coordinate with guest services and safety programs. A 2–5 year hospitality background and a degree preference are desired.