Front Desk Leader: Guest Experience & Team Growth

Concord Hospitality Enterprises; Raleigh (NC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and disability options

401(k) with company match

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality Enterprises seeks a Front Desk/Guest Care Manager to lead a dynamic team dedicated to exceptional guest service while upholding brand standards. This role advances leaders toward future General Manager opportunities and high-impact hospitality outcomes.

You will inspire your team, ensure training, and collaborate with operations to drive guest satisfaction and financial performance. A proactive, caring leader thrives in a fast-paced hotel environment.

Qualifications

• Prior supervisory or management experience in front desk or guest services.
• Strong leadership, training, and problem solving abilities.
• Knowledge of hotel operations, revenue management, and financial controls.

Responsibilities

• Lead and motivate front desk staff to deliver outstanding guest service.
• Ensure staff are trained in guest service standards and procedures.
• Oversee front desk operations and act as Manager on Duty when needed.
• Collaborate with General Manager to support revenue strategies.
• Assist with budgeting, reporting, and revenue management initiatives.
• Recruit, train, and develop associates while maintaining a positive culture.
• Ensure HR policies, labor regulations, and documentation are followed.
• Maintain safety and property standards through preventive maintenance.

Skills

Team leadership

Guest service

Communication

Problem solving

Training

Education

Bachelor's in Hospitality

Tools

PMS software

Front desk systems

Job description

Concord Hospitality Enterprises seeks a Front Desk/Guest Care Manager to lead a dynamic team dedicated to exceptional guest service while upholding brand standards. This role advances leaders toward future General Manager opportunities and high-impact hospitality outcomes.

You will inspire your team, ensure training, and collaborate with operations to drive guest satisfaction and financial performance. A proactive, caring leader thrives in a fast-paced hotel environment.