Front Office & Guest Services Director

Highgate; Denver (CO); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) Retirement Plan with employer-m

Paid holidays

Paid vacation

Paid sick leave

Tuition reimbursement

Job summary

Highgate Hotels in Denver seeks a Director of Front Office to oversee Guest Services, Valet and Front Desk, driving guest satisfaction and maximizing room revenue. You will lead a team, collaborate with other departments, recruit and develop talent, and ensure SOP compliance.

This role requires strong Front Office leadership, hotel experience, and the ability to work long hours in a fast-paced environment, with a focus on revenue and guest experience.

Qualifications

• At least 6 years of progressive experience in a hotel or related field; or a 4-year degree with 2+ years of related experience; or a 2-year degree with 4+ years of related experience.
• Previous Front Office management experience is required.
• Must be proficient in Windows, company-approved spreadsheets and word processing.
• Long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds frequently.

Responsibilities

• Supervise guest services, valet, and front desk operations.
• Respond to guest requests and ensure satisfaction.
• Coach and discipline staff per hotel standards.
• Recruit and interview front office staff according to SOPs.
• Develop morale and train Rooms Division personnel.
• Maintain professional relationships across departments.
• Ensure compliance with Highgate policies and SOPs.

Skills

Front Office management

Windows proficiency

Spreadsheets

Word processing

Education

4-year college degree

2-year college degree

Tools

Spreadsheets (Excel)

Word processing

Job description

Highgate Hotels in Denver seeks a Director of Front Office to oversee Guest Services, Valet and Front Desk, driving guest satisfaction and maximizing room revenue. You will lead a team, collaborate with other departments, recruit and develop talent, and ensure SOP compliance.

This role requires strong Front Office leadership, hotel experience, and the ability to work long hours in a fast-paced environment, with a focus on revenue and guest experience.